Course curriculum
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1
Taking Or Starting Over
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Three Memos
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2
Knowing The People On Your Team
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Four Fundamental Personality Traits
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3
Creating A Culture of Customer Service
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A Technician's Personal Policy Manual For Customer Service
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4
Hiring The Right Person
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Interviewing Techniques
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5
In House Training Programs
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Three Simple Rules For Service Managers
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6
Flat Rate Pricing For Service Departments
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A 6-Step Plan
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Article Available to Monthly Subscribers
Additional Products
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All Courses, Jim Johnson-TTA, Subscriptions and Bundles
Technical Training Associates Subscription
Gain access to the entire collection of Technical Training Associates training videos! Jim Johnson is nationally recognized as one of the HVACR & appliance industry’s best-known technical writers & instructor.
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All Courses, Jim Johnson-TTA, Electrical Fundamentals
Electrical Fundamentals for HVACR Video
(1) 5.0 average rating4 Lessons $56.95 -
All Courses, Jim Johnson-TTA, Tools and Test Instruments
Proper Use of Test Instruments & Service Equipment Using Analog & Digital Meters Video
3 Lessons $28.95 -
All Courses, Jim Johnson-TTA, Subscriptions and Bundles, Appliances
Major Appliance Technician Fundamentals Training Course Bundle
7 Courses