Coscia Communications Soft Skills and Customer Service Video Bundle

Welcome to the Customer Service and Soft Skills Video Bundle!

For those that maintain, service and install gas heating systems or those just looking for a more in-depth source of accurate information, this modular training program focuses on furnaces and boilers that burn natural gas or LP. The combustion of gas to generate heat can be dangerous and should be thoroughly understood by HVAC technicians. This program covers many facets of gas heating including: combustion, system components and controls, heating sequences, installation, and troubleshooting. 

This course includes text and video lectures along with review questions for each module.

Upon successful completion of each module of this course bundle (requires a score of 70% or higher in the end of module review questions), course participants will receive a certificate of completion.  

Why Choose Coscia Communications Courses and Videos?

  • Steve Coscia's soft skills courses are the most effective, affordable and accredited curriculum in the industry.
  • HVAC manufacturers rely on Coscia's effective, affordable and accredited online courses for soft skills instruction.
  • Thousands of industry professionals benefit from Coscia's effective, affordable and accredited online courses and curriculum materials.

This bundle includes the following courses:

courses

Soft Skills for the Technical Trades Streaming Video

Value: $24.95 Included!

This live, soft skills seminar was conducted on a college campus for students and faculty. Soft skills behaviors such as positive attitude, first impression, teamwork, listening, empathy & handling difficult customers are covered during this seminar

4.0 (1) 3 Lessons Steve Coscia, CSP
courses

Gaining Mutual Trust Streaming Video

Value: $24.95 Included!

This video lecture explains why trust is such a powerful relationship-building behavior. This video’s elaborate definitions of perspective and objectivity help professionals to build trust and avoid workplace conflict.

0 (0) 3 Lessons Steve Coscia, CSP
courses

Successful Stress Management Practice Streaming Video

Value: $24.95 Included!

In this video we will learn about successful stress management practices which will help you gain more self control during life's more experiencing challenges.

0 (0) 3 Lessons Steve Coscia, CSP
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180 Day Access

$63.95

Save 15% when you pay for all 3 Video Streams at once!

  • Learn At Your Own Pace, On You Own Time
  • 24/7 Access
  • English
  • Certificate of Completion
Buy $63.95

About Steve Coscia

Steve Coscia is the most widely published and quoted customer service expert in the mechanical trade industry.  Thousands of residential and commercial trade professionals rely on Coscia’s instruction and more than 200 colleges teach his curriculum and textbooks.  Coscia’s online soft skills courses are the most effective, affordable and accredited in the industry.  Coscia speaks frequently at industry conferences he has earned the Certified Speaking Professional® (CSP) designation from the National Speakers Association.

See a Sample of the Coscia Communications Training!


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